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Our Terms + Conditions

PART A: Website Terms +Conditions

1. Introduction


This page (together with the documents referred to on it) tells you the terns and conditions on which you may make use of our website and the terms on which we sell our products to you.



2.  Information About Us is operated by Lochside Natural Products Ltd.  We are registered in Scotland under company number SC546121 and have our registered office at 17e West King Street, Helensburgh, G84 7QQ


Our trading address is 4 Dalandhui West, Garelochhead, Helensburgh, G84 0BE



3. Accessing our Website


Access to our site is permitted on temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice.We will not be liable if for any reason our site is unavailable at any time or for any period.


You are responsible for making all arrangements necessary for you to have access to our site.You are responsible for ensuring that all persons who have access to our site through your Internet connection are aware of these terms and that they comply with them.



4.  Reliance on Information Posted


  • Information on our site is provided for information purposes only and is not a substitute for professional medical advice. Nothing on our Site is a recommendation as to how to treat any particular disease or health-related condition and not all conditions will respond to treatment with natural remedies. For serious conditions or advice on health conditions in general, you should visit a qualified medical practitioner.


Commentary and other materials posted on our Site are not intended to amount to advice on which any reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Site, or by anyone who may be informed of any of its contents.


We do our best to always ensure that the information on our Site is correct and accurate. Despite our best efforts the Site may contain errors. We do not accept liability for loss or damage caused by inaccurate information. If you spot information, which you think is incorrect, you can tell us


5. Intellectual Property Rights


We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.


You may print off one copy, and may download extracts, of any page(s) from our Site for your personal reference and you may draw the attention of others to material posted on our Site.


You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.


Our status (and that of any identified contributors) as the authors of material on our Site must always be acknowledged.


You must not use any part of the materials on our Site for commercial purposes without obtaining a agreement to do so from us or our partners.


All logos, brands and trademarks used on the Site including, but not limited to, LS Apothecary are owned Lochside Natural Products Limites or its group companies. You may not use these without our consent.



6.  Posting Material and Comments on our Site


Whenever you post any comments or materials to the Site, you must comply with the content rules set out below. We will not be responsible, or liable to any third party, for the content or accuracy of any materials or posting posted by you. We have the right to remove any material or posting you make on our Site if, in our opinion, it does not comply with the content rules set out below.


We will fully cooperate with any law enforcement authorities or any court order requesting or directing us to disclose the identity of anyone posting or transmitting any information or materials on or through the Site. You must tell us as soon as you become aware of any unlawful or prohibited use of the Site by any third parties.


Any posting posted by you will be considered non-confidential and you will own the copyright in it. We have the right to use this material for any purpose and to display the name that you submit in connection with such material. We also have the right to disclose your identity to any third party who claims that any material posted or uploaded by you to our Site constitutes a violation of their intellectual property rights, or of their right to privacy.


You are responsible for postings made on the Site using your user account and agree that you will not:

(a) post or include in any message or transfer to the Site, any material which is obscene, indecent, misleading, inaccurate, homophobic, sexually explicit, objectionable, racist, sexist or illegal;

(b) post or transfer anything to the Site which is damaging to our software, IT systems, data or the Site;

(c) defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others (including rights of privacy and publicity);

(d) advertise or offer to sell any goods or services for a commercial purpose;

(e) conduct or forward surveys, contests, pyramids schemes, or chain letters;

(f) impersonate another person or entity or falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels;

(g) use offensive or inappropriate user names or language;

(h) promote violence;

(i) send or post spam or spam links;

(j) infringe any copyright, database right or trade mark of any other person; and/or

(k) give the impression that the posting emanates from us, if this is not the case.


We advise that you do not reveal any personal information about yourself in any postings.


Whilst we have no obligation to actively moderate postings on the Site, you may report any material that you consider to be in breach of the rules set out above by emailing us at Where we receive a complaint, we will review the post or material in question and we reserve the right to disclose information necessary in order to satisfy applicable law or legal regulation, or to edit, refuse to post or remove any information or materials in whole or in part for whatever reason in our sole discretion.


7. Our Site Changes Regularly


We aim to update our Site regularly, and may change the content at any time. If the need arises, we may suspend access to our Site, or close it indefinitely. Any of the material on our Site may be out of date at any given time, and we are under no obligation to update such material.



8. Information About You and Your Visits to our Site


We process information about you in accordance with our Privacy and Cookies Policy (Click Here). By using our Site, you consent to such processing and you warrant that all data provided by you is accurate.



9.  Virus, Hacking and Other Offences


You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack.


By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.


We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.



10.  Links from Our Site


Where our Site contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

11.  Variations


We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we have made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our Site.



12.  Product Purchase and Contract Information


After placing an order through our Site (or an order by telephone or email), you will receive an e-mail from us acknowledging that we have received your order. We will confirm dispatch of your order to you by sending you an e-mail confirming that the Product has been dispatched (the "Dispatch Confirmation").


The contract between us (the "Contract") will only be formed when we take payment from you.

We may decline to accept an order in circumstances including but not limited to:

(a) your payment not being authorised;

(b) Product(s) ordered not being available from stock and/or suppliers; or

(c) where a pricing or product description error has occurred.


Once an order has placed, should you wish to make changes whilst we will do our best to accommodate any changes, we offer no guarantee that we can implement these changes.

13.  Consumer Rights

If you would like to cancel a Contract, you may do so within 14 calendar days of receipt of your order. This is in-line with your rights as a consumer under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You must return the item in line with or Returns Policy within 14 days from notifying us that you wish to cancel your contract. This provision does not affect your statutory rights.


To cancel a Contract, please let us know in writing or by contacting us at


14.  Risk and Title


The Products will be at your risk from the time they are delivered to you. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.



15.  Price and Payment


The price of any Products will be as quoted on the Site from time to time, except in cases of obvious error.


Prices exclude any delivery costs, which will be added to the total amount due. More information about our delivery charges can be found here:


Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.


We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have confirmed your order or sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.


Paypal payment for an order will be taken immediately.



16.  Events Outside Our Control


We will not be liable or responsible for any failure to perform any obligations under a Contract or these Product Terms, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.


17. Written Communications


We will respond to all communication within 3-5 days from receipt of the communication.


18.  Our Liability


The material displayed on our Site is provided without any guarantees, conditions or warranties as to its accuracy.

Nothing in these Product Terms is intended to limit or exclude any statutory rights you may have as a consumer (if any) or limit our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.


Nothing within the Site or materials accessed via the Site, other than the Product Terms, is intended to form any binding contract. In particular, notes on products.

Natural Botanical Bath + Body + Candles

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